Start with the charging connection if your Tracker T1 does not charge or power on.

Try these steps

  1. Connect the original Molly&Cody charging cable to a working power adapter and check the cable connection to the tracker.
  2. Gently clean the charging contacts if you can see dirt, then reconnect the cable.
  3. Check the indicator light while the charger is connected and try charging again.
  4. If there is still no charging indication, record a short video clearly showing the tracker, cable connection, and indicator light.

What to keep in mind

Use the original charging cable for this test. Avoid opening or modifying the tracker.

Still need help?

Contact Support with the video, order number, and tracker IMEI so the team can determine the next step. Contact Molly&Cody Support.

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