We currently ship to selected markets where Molly&Cody products are available. Shipping options, delivery times, and fees are shown at checkout based on your shipping address and selected shipping method.

We currently offer Standard Shipping and Express Shipping. Estimated delivery times and shipping fees are displayed at checkout before payment.

In the United States, orders of $69 or more qualify for free Standard Shipping. Express Shipping is available at checkout for an additional fee. Free shipping thresholds may vary by market.

Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available. Please allow some time for the tracking details to update after the carrier receives the package.

Please contact us as soon as possible if you need to change your shipping address. If the order has already been processed or shipped, we may not be able to change the address.

Please first check the tracking information in your shipping confirmation email. If the tracking has not updated for several days or the package appears lost, contact us with your order number and tracking number so we can help investigate.

If you are not satisfied with your purchase, please contact us within the return window stated in our Refund Policy. Returned items should be in good condition with original accessories and packaging where possible. Please contact us before sending any item back so we can provide the correct return instructions.

Yes. Molly&Cody products come with a limited warranty against manufacturing defects. The warranty period and coverage may vary by product and market. Please keep your order number as proof of purchase.

The warranty does not normally cover damage caused by misuse, improper installation, unauthorized repair, modification, normal wear and tear, pet or pest damage, water damage, or use of unsuitable food or accessories. If you are unsure, please contact us with photos or videos and we will review your case.

Please contact us with your order number, product model, serial number or IMEI if applicable, a description of the issue, and clear photos or videos showing the problem. This helps us identify the issue and provide the right solution faster.

Some replacement parts and accessories may be available separately, such as filters, desiccant bags, holders, and selected feeder parts. Availability may vary by product and market. Please contact us with your product model and the part you need.

Please contact our support team with your feeder model, order number, and a photo of the part you need. Some parts may be available separately, while others may require support review before we can provide a replacement or alternative solution.

Some accessories may not be sold separately at all times. Please contact us with your feeder model and the accessory you need. We will check current availability and provide the best available solution.

Please contact us with your feeder model, order number, and a photo of the part you need. Availability of large replacement parts such as tanks or canisters may vary by model and market.

Yes. Tracker T1 requires an active subscription plan to use GPS tracking and cellular data features. The hardware and the subscription service are separate. The subscription covers connectivity, tracking service, and related app features.

Available subscription plans may vary by market. You can view the available plans in the Molly&Cody app during activation or on our subscription page. Please choose the plan that best fits your tracking needs.

Yes. You can cancel your subscription according to the terms of your plan. If you need help canceling automatic renewal, please contact us with your account email and tracker IMEI.

For account security and billing protection, a tracker with an active auto-renewing subscription may not be able to purchase another plan at the same time. If you need to change your plan, renew, or manage multiple trackers, please contact us and we can guide you through the correct steps.

In some cases, we can help transfer the remaining subscription time to a replacement device. Please provide your old tracker IMEI, new tracker IMEI, order number, and the email used for your Molly&Cody account.

If you want multiple trackers to renew on the same date, please contact us before making changes. In some cases, you may need to cancel the existing renewal and repurchase plans at the same time so the billing dates can match.

Tracker T1 may show different types of location points depending on the tracking mode and surrounding signal environment. When the tracker is indoors, location accuracy can be affected by walls, Wi-Fi, Bluetooth, cellular signal, and nearby phone location data. This may cause some location drift even if the tracker has not physically moved.

GPS and tag-based location accuracy can vary depending on whether the tracker is indoors or outdoors, surrounding buildings, signal strength, weather, and nearby connected devices. Outdoor GPS locations are usually more accurate, while indoor locations may drift.

Please charge the tracker using the original Molly&Cody charging cable. When you connect the charger, please record a short video showing the tracker, charger connection, and indicator light. Send the video to our support team so we can check whether the device is charging normally.

Please make sure you are using the original charging cable and a working power adapter. Clean the charging contacts gently and try charging again. If the tracker still does not charge, please send us a short video showing the charging process and the indicator light.

Open the Molly&Cody app, go to the tracker map page, find Home Zone or Safe Zone settings, select the zone you want to edit or delete, and follow the on-screen instructions. If you cannot find the option, please contact us with your app version and tracker IMEI.

Yes. The family member must first register a Molly&Cody account in the app. After registration, you can share the device with their account email through the app’s device sharing or family sharing feature.

The Smart Feeder Titan 14L is designed for dry pet food and selected compatible food types. Food shape, size, surface texture, and moisture level can affect dispensing performance. For best results, avoid sticky, oily, oversized, irregular, or easily broken food.

Freeze-dried food may work depending on its size, shape, hardness, and whether it is mixed with regular kibble. Some freeze-dried pieces can be light, irregular, or easy to jam. We recommend testing a small amount first and checking dispensing consistency before relying on scheduled feeding.

Portion size may vary depending on kibble size, shape, density, and how the food flows inside the container. Please empty the food tank, check whether the dispenser area is blocked, clean the outlet, refill with suitable dry food, and test several manual feedings. If the issue continues, send us a video showing the food type and dispensing process.

Serving size depends on the food type, kibble shape, and density. We recommend testing with your pet’s actual food. Use a measuring cup to measure the amount dispensed by several servings, then adjust the feeding schedule based on your pet’s diet needs.

The Basic version can be programmed directly on the device without Wi-Fi. The Wi-Fi version requires the app for setup and remote control. Please check your product version before setup.

Remote control requires the Wi-Fi version and a stable 2.4GHz Wi-Fi connection. Bluetooth alone only supports nearby connection and does not provide remote feeding when you are away from home.

If a feeding schedule has already been saved correctly, the feeder may continue following the saved schedule depending on the model and setup. However, remote app control and updates require Wi-Fi. We recommend checking the device regularly to make sure it is connected and dispensing normally.

Battery support is designed as backup power for certain models. For daily use, we recommend keeping the feeder plugged in. Battery performance can vary depending on battery type, usage frequency, and device settings.

Damage caused by pets, wildlife, pests, or external force is not normally covered by the limited warranty. However, please contact us with photos of the damaged part and your order number. We will check whether a replacement part or repair option is available.

Yes. The Smart Feeder 6L Camera requires a 2.4GHz Wi-Fi network for setup and app control. It does not support 5GHz-only Wi-Fi networks.

Please make sure your phone is connected to a 2.4GHz Wi-Fi network, not a 5GHz-only network. Keep the feeder close to the router during setup, turn on Bluetooth, disable VPN, check that the Wi-Fi password is correct, and reset the feeder before trying again.

Some routers use the same network name for both 2.4GHz and 5GHz. If setup fails, please separate the 2.4GHz and 5GHz network names in your router settings, connect your phone to the 2.4GHz network, then try adding the feeder again.

Some phones or routers may show a network detection warning during setup. Please confirm the feeder is close to the router, your phone is on 2.4GHz Wi-Fi, Bluetooth is enabled, VPN is off, and the feeder has been reset. If the issue continues, send us a screenshot of the error and your phone model.

A mobile hotspot may work in some cases, but we recommend using a stable home 2.4GHz Wi-Fi network for setup and daily use. Hotspot stability and compatibility may vary by phone and carrier.

Please check your spam or junk folder and make sure your email address is entered correctly. You can also add our verification email sender to your safe sender list. Please also check whether emails from system.eu@notice.2.ismartlife.me are blocked by your email provider. If you still cannot receive the code, please try another email address or contact us for help.

Replacement frequency depends on the number of pets, water quality, and usage. As a general recommendation, replace the filter every 2–4 weeks under normal use. If the water flow becomes weak or the filter looks dirty, replace it sooner.

Replacement filters may be available on our website or selected sales channels. Please check the Accessories or Replacement Filters section, or contact us with your water fountain model so we can send you the correct link.

Yes. Molly&Cody water fountains are designed for everyday hydration for cats and dogs. Please clean the fountain regularly and replace filters as needed.

Different Molly&Cody products may use different apps. Tracker T1 uses the Molly&Cody app for tracking and protection. Smart feeders may use the Molly&Cody Smart app for feeding and daily care. Please check your product manual or product page for the correct app.

The family member must first register an account in the correct Molly&Cody app. After registration, the main account holder can share the device with them through the app’s sharing feature.

This depends on the product model. Some Basic feeder models can be programmed directly on the device, while Wi-Fi or camera models require the app for setup and remote features. Tracker T1 requires the app and an active subscription for tracking features.

You can download product manuals from our Product Manuals page under the Support menu. Manuals may be available in multiple languages, including English, French, German, Italian, Spanish, Russian, Portuguese, Arabic, Turkish, and Polish.

Please check the product model name on your order, product label, or packaging. If you are still unsure, contact us with a photo of your product and we will help you find the correct manual.

To help us solve your issue faster, please include your order number, product model, account email, serial number or IMEI if applicable, photos or videos of the issue, and a short description of the troubleshooting steps you have already tried.