Tracker T1 may show different positions depending on its location mode and the surrounding signal environment. An indoor position can drift even when the pet has not moved.

Try these steps

  1. Check whether the tracker is indoors, near tall buildings, or in an area with weak signal.
  2. Move to a more open outdoor area when safe and compare the next location update with the actual position.
  3. Check the tracker in the Molly&Cody app and confirm that the device is powered on and connected.
  4. If the location remains clearly wrong outdoors, note the time, the approximate actual position, and the location shown in the app.

What to keep in mind

GPS, Wi-Fi, Bluetooth, cellular signals, walls, nearby devices, and weather can affect accuracy. An indoor location point is not always a GPS fix.

Still need help?

Send Support the tracker IMEI, app screenshots showing the time and location, and a description of where the tracker actually was. Contact Molly&Cody Support.

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